Customer-focused and bilingual professional with experience in client communication, administrative support, and content operations across multiple industries. Proven ability to handle high-volume interactions, manage client expectations, and deliver consistent service quality in both Indonesian and English. Holds a TOEIC score of 845 and a Diploma in English, making me well-equipped for both domestic and international customer-facing roles.

Experience

Translator & Client Liaison

Quansel

2025 - 2026

Jakarta, Indonesia

Managed direct communication with clients throughout the translation process, addressing feedback and revision requests professionally. Delivered 30+ legal and commercial translation projects with consistent quality, maintaining long-term client relationships. Coordinated with internal reviewers and subject matter experts to ensure client requirements were met on time.

Client Relations & Customer Service Staff

PT Arkala Teknologi Nusantara

2022 - Present

Indonesia

Served as the primary point of contact for 20+ domestic and international clients, handling inquiries, complaints, and service follow-ups across translation, design, and marketing divisions. Maintained a 90% client satisfaction rate by ensuring timely responses and clear communication throughout the service lifecycle. Processed and managed 50+ client requests per month, coordinating between internal teams to ensure on-time delivery.