Project Overview
This project involves the comprehensive localization and cultural adaptation of a call center training manual from English to Indonesian. The document covers a wide spectrum of customer interaction scenarios, ranging from call openings and de-escalating frustrated customers to technical troubleshooting and call closings. The goal was to deliver a bilingual guide that is not only linguistically accurate but also culturally resonant and empathetic, aligning with the highest standards of customer support in the Indonesian market.
