Managed and processed 100+ administrative documents monthly including service agreements, vendor contracts, invoices, and client correspondence in both Indonesian and English. Prepared and tracked 20+ invoices and payment records per month, ensuring accurate and timely billing across translation, design, and marketing divisions. Maintained organized digital and physical filing systems for compliance documents, contracts, and financial records, reducing document retrieval time by 30%. Coordinated internal workflows across multiple divisions, ensuring smooth day-to-day operational activities for 20+ active clients.

Handled 10+ administrative and technical support requests weekly, maintaining accurate records of issues and resolutions. Assisted in documenting and reporting 10+ operational incidents, contributing to a structured knowledge base for the IT and admin team. Participated in the installation, configuration, and maintenance of 15+ systems, coordinating with the team to ensure minimal operational disruption.