Project Overview
Transformed unstructured, live client communications into professional, bilingual (EN/ID) Meeting Minutes and Support Briefs. This project demonstrates the ability to actively listen to technical troubleshooting sessions, isolate key issues, and document them into clear, actionable corporate reports.
Key Responsibilities & Deliverables
Technical Documentation: Summarized a live technical consultation (WordPress page duplication error and plugin conflict) into a structured Minutes of Meeting (MoM) format.
Bilingual Reporting: Drafted the documentation in both English and Indonesian to cater to multinational stakeholders and ensure cross-functional understanding.
Action Item Tracking (SMART): Formulated clear, deadline-driven Action Points for both the support team and the client to ensure transparent project handover.
Process Improvement: Proposed concrete updates to the Standard Operating Procedures (SOP) based on incident analysis to prevent future recurring issues.