Provided on-site and remote IT support to clients, troubleshooting and resolving hardware, software, and local networking issues with consistent first-response resolution. Designed and developed 20+ custom WordPress websites for clients across various industries, utilizing Elementor and other page builders to deliver tailored web solutions. Configured and managed Virtual Private Servers (VPS) for client web hosting, handling server setup, maintenance, and performance monitoring. Oversaw website deployment pipelines, from domain registration and DNS configuration to CMS installation and post-launch maintenance.

Developed web solutions utilizing Node.js and React within a structured SDLC framework. Collaborated closely with internal stakeholders to map out business requirements and translate them into functional web content.

Provided direct assistance to users, resolving 50+ technical help tickets weekly regarding hardware and software issues on-site. Participated in the installation, configuration, and maintenance of 15+ hardware systems, software applications, and local networks. Assisted in documenting and reporting issues faced and solutions provided to users and the IT team.